One does not need to have the gift of foresight to understand that after the COVID-19 crisis, irreversible changes await the whole world. So, what lies ahead for the hospitality and catering industry after such a long crisis?
It is, perhaps, the most essential sector that has changed due to the pandemic and the need for self-isolation. However, many experts expect this to become the norm after Covid-19. Naturally, the hospitality and catering sector has suffered the most from quarantine measures! Customers had to stop visiting restaurants, bars, eateries, cafes, etc. However, even in the strict framework of self-isolation, many preferred to eat out. So, takeaway food is supposed to be the first to resurface. QSRweb has prepared an entire article on changing the food service industry under the influence of Covid-19.
It reports that the need to use food delivery services has led consumers to appreciate the level of such comfort and no longer want to return to the old foundations. Thus, the author of the article believes that the demand for food delivery will grow. At the same time, we are talking not only about restaurants, cafes, and quick-service eateries. Many foodservice chains have been forced to adapt as lockdown measures spread. Even the world-famous Danish Noma has resumed its work, positioning itself as the most fashionable burger bar. It was not so easy to spend an evening there sitting at a table, and you had to wait for your turn for months. However, now you can just walk in and pick up your McNome while respecting all social security measures.
Of course, it's not fast food! However, Dan Barber considers takeaway food to be a parody of restaurant food. He is a famous American chef, restaurateur, and supporter of the movement - from our farm to your table. He commented to Time magazine where he made it clear that today people eat just to keep themselves alive. They don't even think about what they are eating. According to Dan, this is a disaster. Many chefs and restaurateurs are tormented by the question of whether takeaway food will ever make it to gourmet cuisine... We will observe this transformation and then express our final thoughts.
Of course, the experts have yet to work out the packaging that can preserve the taste and presentable appearance of the dish. QSR experts believe that the process needs to be accelerated. In their opinion, consumers are dissatisfied with the quality of packaging that operators use now. They are waiting for something better and are willing to pay extra money for it! Now, according to foodandwine.com, as restaurants and catering businesses return to their usual days, guests expect service to improve. At the same time, restaurant owners have to look for opportunities to cope with customer flows without attracting additional staff!
Even when the growth of the disease stops and the pandemic ends, we will pay special attention to hygiene! Naturally, this will affect how carefully we will choose a restaurant to spend the evening in! The same applies to hotels. According to EHL Hospitality Insights, it is vital to follow the principles of HACCP and focus on cleaning and disinfection in the foodservice and hospitality sector. However, this approach, which forces us to focus on food safety, will lead to the sad demise of the buffet!
Probably, while society is not ready for such changes! However, this commitment of modern consumers to increased hygiene will lead to an increase in the demand for professional laundry services. It is also worth noting that kindergartens, hairdressers, etc. will also have to comply with new hygiene standards. It means that the need for industrial washing machines and dryers is very close!
The emergence of Covid-19 has led to many sectors being forced to rethink how they operate. It is especially true for the health sector. The need for decontamination and elimination of cross-infection is high and immediate! The hotel and restaurant business must guarantee the safety of their customers. They will have to move to the same level as the hospitals. It means that the use of industrial laundries becomes a matter of paramount importance.
They will have to outsource laundry services. After all, laundry professionals guarantee compliance and expert cleaning. Sascha Wien, Managing Director of Schneidereit, has already noted the extra increase in incoming laundry rental orders during the pandemic.
Do you know what such increased care of modern consumers about health and hygiene will lead to? Moreover, they will unconsciously start looking for opportunities to use contactless technologies in everyday life! For example, some restaurants and fast food businesses have already switched to sensor technology. Many hotels are implementing mobile check-in. So, we should expect the introduction of innovative solutions that will provide automated contactless interaction.
An article from the World Economic Forum says that the hospitality industry still has to work hard to restore the trust of its customers. And technology and innovation should help them to solve this difficult task. Covid-19 will change the foodservice industry forever. None of us want anyone to touch our food. And we subconsciously begin to perceive kitchen staff as a potentially dangerous source of viruses and diseases. For example, owners of professional kitchens and commercial laundries will have to implement contactless technologies so that consumers can be calm about their health and continue to use their services.
Production kitchens require streamlining operations and ensuring safe physical distancing for workers. To do this, business owners will have to introduce innovative technologies. However, it is already clear that the hospitality industry is open to the introduction of innovative technologies.
After all, they want to meet strict requirements that will not disappear even after the pandemic. Modern realities are not the end but the starting point. And we still have to change a lot!
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